Eating Out

Last night my wife took me out to eat for my birthday.I turned 53, but that is not what I am going to blog about today.
   My wife hates to go out to eat with me,not that she doesn't enjoy eating out it is the fact that during my 53 years of life I have managed fast food as well as full service restaurants and it is impossible for me not to speak up when I see things that are bad .
  The first place(I won't mention their name) we went to was basically the only place with an all you can eat buffet bar with steak.We went paid for the meal and looked over the bar,we were amazed of the food on the bar ,wait let me change that to lack of food on the bar.If that wasn't bad enough the food that they did have did not look good at all.The steak did not look good,the fried pork chops were over cooked as was the fried chicken.That was the good stuff about the bar.I then proceeded to ask for my money back in which I received no apology about the food only that I could get a steak cooked the way I like it for future reference.What about the rest of the food?Excuse me,the last thing you want is a customer to leave with a bad experience.During my years of management I tried to never let one leave upset.I always apologized for the situation. 
   We then left and went to Henderson,Ky. some 25 miles away to eat at Golden Corral.This was not our first time eating at a Golden Corral but our first for the Henderson,Ky. location.(Wish they had one in Owensboro,Ky.)The food was fantastic,the steak was fantastic,the rolls just melted in my mouth the steak fries were hot and fresh off the bar each time.The cook made my steak just the way I loved it each time.Well done and it was tender to the taste.
  The two most important things in the full service food business is service and food quality.A person will over look poor service if the food is excellent,a person might even over look poor food quality(most won't) if the service is great but someone will not over look both.
   Fast food is just as bad,I won't even blog on that today.I will leave that to a later experience in A Day In Life Today.
                                                                 Have A Good Day In Life Today
                                                                         Larry Mofield